Encanto Riviera Aparthotel Playa del Carmen | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

10 Bis Street Between 20 & 25 Ave,, Playa del Carmen, Mexico, 77710

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Room

Max:

2 persons

1240 sq. feet

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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One-Bedroom Apartment

Max:

2 persons

755 sq. feet

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Two-Bedroom Apartment

Max:

2 persons

1185 sq. feet

Bed options:

2 Single beds or 1 Queen Size Bed

City view

Shower

Coffee machine

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Playa del Carmen400 ft

Airports

Aeropuerto de Playa del Carmen (PCM)4300 ft

Cancun (CUN) 34.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Parking

Paid parking

Baggage storage

24-hour services

24-hour reception

24-hour room service

24-hour security

General

Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Elevator

Sports & Fitness

Exercise gym
Horseback riding
Tennis
Golf course

Guest Parking

Kitchen
Cookware/ Kitchen utensils

Services

Paid shuttle service
24-hour room service
Bicycle rental
Laundry
Medical facilities service
Bell staff/Porter

Dining

Restaurant

Business

Conference room
Fax/Photocopying

Children

Babysitting/Child services

Spa & Leisure

Outdoor swimming pool
Garden area
Spa center

Room features

In-room air conditioning
In-room safe
Sitting area
Balcony
Tea and coffee facilities
Dining table

Bathroom

Hair dryer
Free toiletries

Self-catering

Kitchen
Cookware/ Kitchen utensils

Media

Flat-screen TV

Location

10 Bis Street Between 20 & 25 Ave,, Playa del Carmen, Mexico, 77710

Map view

10 Bis Street Between 20 & 25 Ave,, Playa del Carmen, Mexico, 77710

City landmarks

Av. Benito Juárez

Los Fundadores Park

3500 ft

Mall

Quinta Alegria Shopping Mall

2600 ft

Museums

3D Museum of Wonders

2600 ft

Church

Nuestra Senora del Carmen Catholic Church

2600 ft

5ta Avenida

Galeria de Arte 5ta Avenida

2100 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

2300 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

2500 ft

Zona Arqueologica Playa del Carmen

4100 ft

Gallery

La Galeria de Playa Art Gallery

2700 ft

Avenida entre 24 y 34 calles 5a

Caminarte

2700 ft

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3200 ft

Beach

Kool Beach Club

4700 ft

Beach

Mamita's Beach Club

1.0 mi

15 Avenida Nte

Parque, Portal Maya

4700 ft

Nearby

152 Calle Quinta Avenida

Quinta Avenida

1600 ft

Museums

Museo Frida Kahlo Playa Del Carmen

1900 ft

Night club

Coco Bongo

1200 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

1600 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

1900 ft

Beach

Playacar

2600 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1800 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1700 ft

Gallery

Riviera Art Gallery

2000 ft

Aquarium

Aquarium Beach

2600 ft

Casinos

Grand Riviera Casino

600 ft

Store

MEGA Soriana

1100 ft

Night club

Salon Salsanera

1100 ft

Shopping Area

Plaza Calle Corazon

1300 ft

Night club

Club 01

1400 ft

Night club

Mandala Playa del Carmen

1600 ft

Restaurants

Zitla

600 ft

Calle 12 Lote 007 Entre 15 y 20 Avenida

Mariscos y Clamatos El Doctorcito

300 ft

25th Avenue corner with Calle 12 Norte y 25

El Gallinero du Chocolat

500 ft

Avenida 20 calle 10 Centro

Cafe Andrade

800 ft

20th Ave And 8th kitty corner to Palacio Municipal

La Famiglia

1100 ft

Av. 10 con calle 10

3XL Burger

900 ft

Calle 8 Norte Entre Av. 25 y Av. 30 Frente a Walmart

Juanchos

800 ft

Av.15 entre calle 12 y 14 centro Frente a iglesia del Carmen

Los Tabernacos Sports Bar and Lounge

1000 ft

10 ieme Rue entre les Avenues 10 et 15 10th Street between 10th and 15 Avenue

Liquid Prana Cold Pressed Juices

1000 ft

Calle 10 Norte Entre Avenida 10 Y 15 al lado de Yogaloft

La Cocina de Chichi

1300 ft

Calle 8 Norte Entre La 5ta y 10ma Avenidas 876 Centro

Reviews and Ratings

Reviews from guests about their experience.

84%

loved their spa retreat and can’t wait to return.

8.4/10

Great

Rooms

6.0

Location

8.4

Service

6.8

Dining

6.3

Don

United States of America, December 2024

6.2/10

I had a great one-night stay at Encanto Riviera. The two-bedroom, two-bathroom suite was modern and clean, with a nice balcony. While the location was perfect, just a short walk to 5th Avenue and the beach, I did notice some minor issues with the room amenities. Overall, the experience was pleasant and I'd love to come back for a longer stay.

Rooms

7.0

The room was spacious, modern, and clean with comfortable beds. However, I found the pillows a bit lumpy and wished there were blackout curtains to block out the neon lights from across the street.

Service

8.0

The staff was friendly and check-in was a breeze. I appreciated the 24-hour security, which added to my sense of safety during my stay.

Location

9.0

Encanto Riviera is ideally located, just a block away from Walmart and close to the beach. It’s convenient for picking up essentials and only a short walk to the main strip.

Dining

Facilities

7.0

The pool was small but never overcrowded, and the rooftop area had a nice view. Basic amenities were available, but I could have used a toaster or kettle in the room.

Roger

United States of America, December 2024

6.2/10

I had a lovely stay at Encanto Riviera. The spacious apartment offered a great layout, including a king-size bed, a living area, and even a rooftop pool with fantastic city views. However, I found the bed quite firm, and there were occasional noise disruptions from the nearby bus station and church bells.

Rooms

6.0

My apartment was huge and very clean. It had a full kitchen and a balcony to enjoy the evenings, but the bed was extremely hard, which led to some discomfort.

Service

8.0

The front desk staff was very friendly and accommodating, answering all my questions and helping me get settled quickly.

Location

8.0

The hotel is perfectly situated, just a short walk to 5th Avenue for shopping and restaurants, while being far enough to avoid the city noise.

Dining

7.0

Although I did not dine on-site, I appreciated the nearby options for classic American dishes at local restaurants.

Facilities

6.0

There were some useful facilities available, like a rooftop pool and free internet, but the room needed better kitchen supplies and utensils.

Joe

United States of America, December 2024

7.4/10

I had high hopes for my stay at Encanto Riviera in Playa del Carmen, but the experience fell short. The location is superb, being close to shops and the beach, yet the service and amenities left much to be desired.

Rooms

5.0

The room was clean and spacious, but the furniture was sparse and uncomfortable. I expected more than just basic accommodations.

Service

5.0

Check-in was unpleasant, compounded by unhelpful staff who were disinterested. I also faced issues with inadequate housekeeping during my stay.

Location

9.0

The location is fantastic—close to everything I needed: the beach, grocery stores, and the bus station was a huge plus for getting around.

Dining

5.0

The kitchen had the bare minimum of utensils. This made cooking difficult, especially when I had no dish soap or towels.

Facilities

5.0

Facilities like the rooftop pool were nice, yet the overall maintenance of the hotel felt neglected with some areas resembling a construction site.

United States of America, December 2024

6.6/10

I had a good experience at Encanto Riviera, with clean rooms and a great rooftop pool area. but there were some issues with check-in and the view from our room was disappointing. The late check-in time at 3 PM was a bit of a nuisance, and while the condo was convenient and well-located, my room faced the bus station, which marred the overall experience.

Rooms

6.0

The room was spacious and modern, with working A/C and free internet. but the view was not pleasant, and I had to request a room change due to the poor outlook. Also, the kitchen came with minimal supplies, which was a downside.

Service

6.0

The staff were generally helpful and friendly. though I did find the check-in process to be slow, and there were some communication hiccups regarding amenities.

Location

7.0

The location was fantastic, just a short walk from 5th Avenue and the beach. although it was quite noisy at times, especially being close to the ADO bus station.

Dining

5.0

I didn't dine at the hotel during my stay. but I appreciated the proximity to local grocery stores for supplies.

Facilities

7.0

The rooftop pool was a nice feature. too bad it felt more like a large hot tub than a pool, but it was never overcrowded.

Charles

United States of America, November 2024

5.6/10

I had a mix of experiences during my stay. The location is fantastic, just a short walk from the bustling 5th Avenue and close to a supermarket. However, I found the bed extremely hard, and the noise from the nearby bus station and church bells at odd hours was quite disruptive. The rooftop pool was a nice touch, but the spotty Wi-Fi made it challenging to enjoy my favorite shows.

Rooms

6.0

My apartment was spacious and clean with a full kitchen, but the hard bed and lack of pillows made it uncomfortable. Also, there was no oven, and I struggled with the not-so-great Wi-Fi connection.

Service

7.0

The front desk staff were welcoming and accommodating. However, I was disappointed by the lack of English from some staff members, which limited my ability to get help when needed.

Location

9.0

The location is perfect for exploring Playa. It's close enough to the beach and main attractions while still being a quiet retreat. I loved being near great little restaurants as well.

Dining

8.0

While I didn’t eat at the hotel, the nearby restaurants offered fantastic dining options, with many local gems just a stone's throw away.

Facilities

5.0

Facilities included a rooftop pool and a nice outdoor area, but I faced issues like water being turned off for a day and a lack of basic amenities like a toaster and proper kitchen tools.